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To be part of an exciting and dynamic team where my skills, common sense, logic, and troubleshooting experience are put to use. To be part of something rewarding and fulfilling; a company with a sense of loyalty which rewards hards work, progressive thinking, and self-motivation
Overview
Over 11 years experience in I.T. support roles working with Windows, Unix and OS X. Strong background in client/server support and Systems Administration, Integration and Analysis.
EMPLOYMENT HISTORY
2008-present
Wayne State University
Detroit, MI
Lead Systems Administrator, C&IT Customer Services
Provide direct support for contracted units, and consulting-level support for the broader campus
Broad desktop support for Windows and OS X.
Windows server support.
Consult customers on new infrastructure purchases. Implement and configure new server and desktop environments.
Perform analysis of current computing environment, and recommend upgrade plan. Migrate service to new hardware/OS environment.
Act as customer liaison to University departments and facilitate communication between these units in need of C&IT services and the C&IT departments providing them.
Perform research, testing, and evaluation of software, hardware, infrastructure and implementation methods.
Coordinate and facility data center server co-location for Schools/Colleges/Departments.
Interface with staff and faculty throughout campus, vendors, and other universities to build and maintain the working computing environment.
Interface with Support, Network Operations, and Telecommunications to actualize a working computing environment.
Lead role in providing critical support for digital signage project. Image building/maintenance, software update, script deployment, hardware troubleshooting. Work with vendor and Marketing to solve sign player problems.
Assist, and teach team mate to overcome challenges.
2002-2008
Wayne State University
Detroit, MI
Systems Administrator II, C&IT Customer Services
Part of a team administering campus-wide desktop and server support for departments without local I.T. staff, as well as providing support for departmental I.T. staff, where my assignment focused primarily on Windows server support.
Research and make infrastructure purchase recommendations.
Complete assigned projects such as implementing new or refreshing existing computer labs.
Provide support for University executive departments: Office of the President, Office for Governmental and Community Affairs, Board of Governors Office, General Counsel.
Backup BES and Microsoft Exchange server administrator for WSU Executive offices and Computing Division.
Interface with staff and faculty throughout campus, vendors, and other universities to build and maintain the working computing environment.
Interface with Support, Network Operations, and Telecommunications to actualize a working computing environment.
1999-2002
Wayne State University
Detroit, MI
Applications Specialist III, C&IT Academic Computing & Customer Services
Part of a team administering campus-wide desktop and server support for departments without local I.T. staff, as well as providing support for departmental I.T. staff.
1998-1999
Wayne State University
Detroit, MI
Student Assistant, University Libraries
Desktop support for Undergraduate Library floor and lab workstations.
Assist Library help desk staff with patron support.
Manage and maintain Windows NT server environment consisting of file and print servers, and domain controllers serving approximately Windows NT workstations.
Create and maintain building-wide OS image. Perform en-mass image distributions.
1997-1998
Tech Enterprises
St Clair Shores, MI
Field Technician
On site break/fix for company customers.
Build custom workstation for individual customers and volume sales.
Sales of computers, parts, system upgrades.
Network cable runs.
1996-1997
Chrysler Corporation (Contracted by Aerotek)
Warren, MI
Systems Integrator, contracted to Chrysler Corporation
Image user desktops to WFW 3.11.
Migrated client/server link to newly deployed Novell intraNetWare environment.
Sole Macintosh specialist in migration team.
Liaison between migration project managers and Chrysler Corp. staff.
1995-1996
Wayne State University
Detroit, MI
Student Assistant, Medical Software Systems – School of Medicine
Provide Windows and Macintosh desktop support to Faculty and Staff in School of Medicine buildings and Detroit Medical Center.
Install LAN infrastructure, activate data ports, troubleshoot faulty network connections.
Train new student staff.
EDUCATION
1994-Present
Wayne State University
Detroit, MI
Bachelor of Business Administration (In Progress)
1994
Warren Mott High School
Warren, MI
Graduate, Cum Laude
Technical Aptitude and Personal Qualities
Able to quickly adapt to new environment and learn new skills.
Extensive knowledge of the Windows server and desktop families; planning, troubleshooting, maintaining, and implementing.
Experience with BES and Microsoft Exchange administration.
Advanced knowledge of Linux operating system; ability to configure and troubleshoot.
Project Management.
Extensive knowledge and familiarity with mobile/hand held computing.
Advanced knowledge of TCP/IP, and networking.
Advanced knowledge of OS X, and PowerPC/Intel Apple platforms.
Extensive Customer Service skills.
Working with Faculty and Staff.
Interfacing and collaborating with staff from other departments, schools, divisions within the University.
Helping end users solve problems; listening and offering consideration and empathy.
Training technical and non-technical staff. Ability to quickly recognize one's technical knowledge and background and adjust language, teaching and jargon accordingly.
